What is a WhatsApp store / WhatsApp catalog?+
A WhatsApp store (or WhatsApp catalog website) is an online product catalog you share with a link. Customers browse items in the browser, then send a structured order to your WhatsApp number. WhatsStore helps you build that catalog and WhatsApp ordering flow.
What is WhatsStore?+
WhatsStore is software to create an online WhatsApp catalog or digital menu, share your store link, and receive customer orders on WhatsApp. Customers browse on the web; you manage products in a dashboard.
How do customers place a WhatsApp order?+
They open your WhatsApp catalog link, add items, enter details at checkout, and are taken to WhatsApp with a pre-filled order. They must tap Send in WhatsApp for the order to reach you.
Do customers need another app besides WhatsApp?+
No. Your online catalog opens in any modern phone browser. They only need WhatsApp—which they already use—to send the order.
Do I need WhatsApp Business for a WhatsApp store?+
You need a WhatsApp number that can receive messages. WhatsApp Business is recommended for shops, but WhatsStore works with a standard WhatsApp number in your settings. WhatsStore is not affiliated with WhatsApp or Meta.
Can I share my WhatsApp catalog with a QR code?+
Yes. Your store is a normal web link, so any QR tool can open your WhatsApp catalog for counters, menus, or packaging.
Can my WhatsApp store offer pickup and delivery?+
Yes. Enable delivery, pickup, or both, set fees and prep times, and the customer’s choice appears in the WhatsApp order message.
Which languages are supported?+
On whatsstore.app: English, German, Polish, French, and Italian. On whatsstore.in (India): English, Hindi, Gujarati, Tamil, and Marathi.
Does WhatsStore process payments inside WhatsApp?+
No. WhatsStore does not take customer payments or commission. Customers pay you directly—UPI, cash, card, or bank transfer—after you confirm the WhatsApp order.
Can I update products and prices in my WhatsApp catalog?+
Yes. Change products, prices, photos, and categories anytime in the dashboard. Updates show on your public WhatsApp store link when you save.
Is there a free trial?+
No. WhatsStore uses one yearly plan. Create your account, then subscribe to activate your WhatsApp store with up to 10,000 products and 1 custom domain.
What do I get in the plan?+
Up to 10,000 products, up to 10 team members, 1 custom domain, delivery and pickup settings, orders dashboard, and Google Sheets integration—with $0 commission on sales.